TERMS & CONDITIONS

Last updated: 24/07/2026

Welcome to the Sheila Shine online shop. These Terms and Conditions govern your use of this website and any purchases made through the Sheila Shine online shop. By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions.

 

1. Business Information

This website is owned and operated by Sheila Shine.

Business name: Sheila Shine
Business address: 135 Cupped Oak Dr, Ste G, Stallings, NC 28104
Telephone: (305) 557-1729
Email: Info@sheila-shine.com

In these Terms and Conditions, “we”, “us” and “our” refer to Sheila Shine. “You”, “your” and “customer” refer to anyone using the website or purchasing products from us.

 

2. Use of the Website

You may use this website only for lawful purposes.

By using the website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will not use the website for fraudulent or unlawful purposes.
  • You will not interfere with the security or operation of the website. Edit

We may suspend or restrict access to the website if we reasonably believe these Terms and Conditions have been breached.

 

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.

However, product colors, packaging and appearance may differ slightly from the images displayed on the website.

All products are subject to availability. Displaying a product on the website does not guarantee that it is currently in stock.

We reserve the right to:

  • Limit the quantity of products purchased.
  • Discontinue products.
  • Restrict sales to certain locations.
  • Correct product descriptions or pricing errors.
  • Refuse or cancel an order where reasonably necessary.

 

4. Pricing

All prices are displayed in United States Dollars unless otherwise stated.

Applicable taxes, shipping charges and other fees will be displayed during checkout before you complete your purchase.

We may update product prices at any time. Price changes will not affect orders that have already been accepted.

If a product is listed at an incorrect price, we may contact you to offer the product at the correct price or cancel the affected order and issue a refund.

 

5. Orders

Placing an order through the website constitutes an offer to purchase the selected products.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted.

An order is accepted when we confirm its acceptance, begin processing it or dispatch it.

We may decline or cancel an order where:

  • A product is unavailable.
  • Payment has not been authorized.
  • Incorrect pricing or product information was displayed.
  • Fraudulent or unauthorized activity is suspected.
  • Delivery cannot be made to the address provided.
  • The order breaches an applicable restriction or law.

If an order is cancelled after payment has been received, the affected amount will be refunded.

 

6. Payment

We accept the payment methods displayed during checkout.

Payments may be processed by independent payment service providers. These providers may have their own terms and privacy policies.

By submitting payment information, you confirm that:

  • The payment information is accurate.
  • You are authorized to use the selected payment method.
  • Sufficient funds or credit are available.

Orders will generally not be processed until payment has been received or authorized.

 

7. Customer Accounts

You may be able to create a customer account through the website.

You are responsible for:

  • Keeping your login details secure.
  • Providing accurate account information.
  • Updating your information when necessary.
  • Informing us if you suspect unauthorized use of your account.

You are responsible for activity conducted through your account unless it resulted from a security failure for which Sheila Shine is legally responsible

 

8. Shipping and Delivery

We deliver to the locations made available during checkout.

You are responsible for providing a complete and accurate delivery address.

Delivery dates and timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Courier delays.
  • Severe weather.
  • Public holidays.
  • Supplier delays.
  • Customs delays.
  • Incorrect delivery information.
  • Transport interruptions.

Other events outside our reasonable control. We will take reasonable steps to communicate significant known delays.

 

9. Shipping Charges

Shipping charges are calculated according to factors such as:

  • Delivery location.
  • Product size and weight.
  • Selected delivery method.
  • Order value.
  • Product type.

The applicable shipping charge will be displayed during checkout.

Any free-shipping promotion is subject to the conditions stated with that promotion.

 

10. Failed Delivery

You are responsible for ensuring that someone is available to receive the order where required.

If delivery cannot be completed because:

  • The delivery address is incorrect or incomplete.
  • No one is available to receive the order.
  • Access to the delivery location is restricted.
  • The order is not collected from a collection point.
  • Delivery is refused without a valid reason.

You may be responsible for reasonable redelivery, return or storage costs where permitted by law.

 

11. Inspecting Your Order

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

  • A product is missing.
  • The incorrect product was delivered.
  • A product was damaged during delivery.
  • The quantity is incorrect.
  • The packaging appears to have been tampered with.

We may request photographs or other reasonable evidence to assist us in investigating the matter.

 

12. Returns and Refunds

Returns and refunds are handled in accordance with our Returns and Refunds Policy and applicable consumer protection laws.

Depending on the circumstances, we may offer:

  • A refund.
  • An exchange.
  • A replacement.
  • A repair.
  • Store credit, where agreed and legally permitted.

Nothing in these Terms and Conditions limits any rights you may have regarding faulty, damaged, unsafe, defective or incorrectlysupplied products.

 

13. Change-of-Mind Returns

Where Sheila Shine accepts change-of-mind returns, the product must generally:

  • Be returned within [NUMBER] days of delivery.
  • Be unused and in a resalable condition.
  • Be returned in its original packaging.
  • Include all accessories and instructions.
  • Be accompanied by proof of purchase.

You may be responsible for the cost of returning a change-of-mind product.

Original shipping charges may not be refundable unless required by law.

 

14. Non-Returnable Products

Subject to applicable law, change-of-mind returns may not be accepted for:

  • Personalized or custom-made products.
  • Products made to customer specifications.
  • Perishable goods.
  • Opened hygiene-sensitive products.
  • Opened personal-care products.
  • Used or damaged products.
  • Gift cards or vouchers.
  • Downloaded or accessed digital products.
  • Products that cannot reasonably be resold for health or safety reasons.

These exclusions do not apply where a product is faulty, damaged, unsafe, incorrectly supplied or materially different from its description.

 

15. Faulty or Damaged Products

If a product is faulty, defective, damaged or materially different from its description, contact us at Info@sheila-shine.com.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photographs or videos where applicable.
  • The product batch, model or serial number where available.

We may request that the product be returned for inspection.

Where a defect is confirmed, we will provide an appropriate remedy in accordance with applicable law. This may include a repair, replacement or refund.

Damage caused by misuse, neglect, unauthorized modification, improper storage, normal wear and tear or failure to follow product instructions may not qualify as a product defect.

 

16. Refunds

Approved refunds will generally be issued to the original payment method. We aim to process approved refunds within [NUMBER] business days. The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.

 

17. Order Cancellations

You may request cancellation by contacting or calling (305) 557-1729. Info@sheila-shine.com

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may need to follow the applicable returns process.

A cancellation is not confirmed until Sheila Shine has acknowledged it.

 

18. Promotions and Discount Codes

Promotions, special offers and discount codes are subject to the terms of the relevant promotion.

Unless otherwise stated:

  • Only one promotional code may be used per order.
  • Promotional codes cannot be exchanged for cash.
  • Promotional codes cannot be applied retrospectively.
  • Certain products may be excluded.
  • Minimum-spend requirements may apply.
  • Promotional codes expire on the stated date.
  • Shipping charges may be excluded from discount calculations.

We may withdraw or amend a promotion where reasonably necessary and permitted by law

 

19. Product Use and Safety

You are responsible for reading and following all product labels, instructions, warnings and care information. Products must be used only for their intended purpose. You are responsible for determining whether a product is appropriate for your intended use and circumstances. Information provided on the website is for general information only and is not a substitute for professional advice.

 

20. Intellectual Property

All website content, including text, graphics, logos, photographs, product descriptions, videos, designs and page layouts, is owned by or licensed to Sheila Shine unless otherwise stated.

You may use the website only for personal and lawful purposes.

Without prior written permission from Sheila Shine, you may not:

  • Copy or reproduce substantial portions of the website.
  • Republish website content.
  • Use the Sheila Shine name, logo or branding.
  • Sell or distribute website content.
  • Scrape or systematically extract website data.
  • Modify or create derivative works from website content.

 

21. Reviews and Customer Content

Customers may be permitted to submit reviews, photographs, comments or other content.

By submitting content, you confirm that:

  • It is accurate and based on your genuine experience.
  • You own the content or have permission to submit it.
  • It does not infringe another person’s rights.
  • It is not unlawful, defamatory, abusive or misleading.
  • It does not contain harmful software or code.

You grant Sheila Shine permission to display, reproduce and publish submitted content in connection with its website, products and marketing. We may remove content that breaches these Terms and Conditions.

 

22. Third-Party Services

The website may use or link to third-party services, including:

  • Payment providers.
  • Shipping and courier companies.
  • Social media platforms.
  • Analytics services.
  • Marketing platforms.
  • External websites.

Third-party services are operated independently and may have their own terms and privacy policies. Sheila Shine is not responsible for third-party websites, services, security or availability except where required by law.

 

23. Privacy

Sheila Shine processes personal information in accordance with its Privacy Policy and applicable privacy laws.

Our Privacy Policy explains:

  • What personal information we collect.
  • How and why we use it.
  • Who we may share it with.
  • How long we retain it.
  • How we protect it.
  • The privacy rights available to you.

 

24. Cookies

The website may use cookies and similar technologies to:

  • Operate the online shop.
  • Maintain the shopping cart.
  • Remember customer preferences.
  • Improve website performance.
  • Analyze website activity.
  • Support advertising and marketing.
  • Detect fraud and security risks.
  • Further information should be provided in our Cookie Policy.

 

25. Marketing Communications

Sheila Shine may send marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in an email.
  • Updating your communication preferences.
  • Contacting Info@sheila-shine.com.

Order confirmations, delivery updates, payment notifications and account-related communications are not marketing communications.

 

26. Website Availability

We aim to keep the website available, secure and functioning correctly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance.
  • Software updates.
  • Hosting interruptions.
  • Security incidents.
  • Network failures.

Events outside our reasonable control. We may modify, suspend or discontinue parts of the website where reasonably necessary.

 

27. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Nothing excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.
  • Death or personal injury caused by negligence where liability cannot legally be excluded.
  • Gross negligence or intentional misconduct.
  • Breach of mandatory consumer rights.
  • Any other liability that cannot legally be excluded.

To the extent permitted by law, Sheila Shine will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

 

28. Events Outside Our Control

Sheila Shine will not be responsible for delays or failure caused by circumstances outside our reasonable control, including: Natural disasters. Severe weather. Fire or flooding. War or civil unrest. Government restrictions. Labor disputes. Transport interruptions. Power or telecommunications failures. Cyberattacks. Supplier or courier delays. We will take reasonable steps to reduce the impact of such events.

 

29. Complaints

Complaints may be submitted to:

Sheila Shine
135 Cupped Oak Dr, Ste G Stallings, NC 28104

Telephone: (305) 557-1729
Email: Info@sheila-shine.com

Please provide:

  • Your name and contact details.
  • Your order number.
  • A clear description of the complaint.
  • Relevant photographs or documents.
  • The outcome you are requesting.

We will make reasonable efforts to investigate and resolve complaints fairly and promptly.

 

30. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina and the applicable laws of the United States.

Any dispute will be subject to the jurisdiction of the appropriate courts in North Carolina, except where applicable consumer law provides otherwise.

 

31. Changes to These Terms and Conditions

Sheila Shine may update these Terms and Conditions from time to time.

The updated version will be published on the website together with the date on which it was last revised.

Changes will not normally apply retrospectively to orders that have already been accepted unless required by law or agreed with the customer.

 

32. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue toapply.

 

33. Contact Information

Questions regarding these Terms and Conditions may be directed to:

Sheila Shine
135 Cupped Oak Dr, Ste G Stallings, NC 28104

Telephone: (305) 557-1729
Email: Info@sheila-shine.com